Refund policy

Pawvani Return & Refund Policy

Effective date: [7septembre2026]

1.At Pawvani, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return or refund under the terms below.1. Return EligibilityYou may request a return within 30 days of delivery. To be eligible:The item must be unused, unworn, and in its original condition.The item must be returned with its original packaging, tags, accessories, and proof of purchase.Items that are damaged, altered, washed, or showing signs of use may not qualify for a return.

2. Non-Returnable ItemsThe following items are generally non-returnable unless they arrive defective or damaged:Personalized or customized productsGift cardsClearance or final-sale itemsUsed, opened, or consumable productsItems excluded by applicable law.

3. Damaged, Defective, or Incorrect ItemsPlease inspect your order when it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery at contact@pawvani.com .Please include your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, provide a replacement, store credit, or full refund.

4. How to Request a Retur

To request a return, email contact@pawvani.com  with:Your order numberThe item or items you wish to returnThe reason for the returnPhotos, if the item is damaged or defectiveDo not send items back before receiving return instructions. Unauthorized returns may be delayed or rejected.

5. Return ShippingUnless the item is defective, damaged, or incorrect, the customer is responsible for return shipping costs. We recommend using a trackable shipping service, as Pawvani is not responsible for items lost or damaged during return shipment.

6. RefundsAfter we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Refunds typically appear within 5–10 business days, depending on your bank or payment provider.Original shipping charges are generally non-refundable, except where required by law or where the return is due to our error or a defective product.

7. Exchanges We may offer exchanges for eligible items, subject to availability. If the requested replacement is unavailable, we may issue a refund or store credit.

8. Late or Missing Refunds if you have not received an approved refund after 10 business days, first check with your bank or payment provider. If the refund still has not appeared, contact us at contact@pawvani.com .

9. Changes to This Policy   Pawvani may update this Return & Refund Policy from time to time. The updated version will be posted with its effective date.10. Contact UsFor return and refund questions, contact:Pawvani
Email: contact@pawvani.com This policy should be reviewed and adjusted to comply with the consumer-protection laws applicable to your business and customers.
Email: contact@pawvani.com.