Shipping policy

Pawvani Shipping Policy Effective date: 07/09/2026

Thank you for shopping with Pawvani. This Shipping Policy explains how we process and deliver your orders.1. Order ProcessingOrders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.During sales, promotions, or other busy periods, processing may take longer. If there is a significant delay, we will contact you using the information provided with your order.

2. Shipping Methods and Delivery Times

Due to very high demand and order volume, orders can take up to 10 - 14 days to be delivered. However, most orders are delivered within 7 - 10 days.

AVERAGE SHIPPING TIMES

Delivery estimates are not guaranteed and may be affected by weather, carrier delays, customs processing, incorrect addresses, or other circumstances outside Pawvani’s control.

3. Shipping CostsShipping charges are calculated and displayed at checkout before you complete your purchase.If free shipping is offered, eligibility requirements will be shown at checkout or in the applicable promotion. Additional fees may apply to international orders.

4. Order Tracking When your order ships, we will send a confirmation email containing tracking information, when available. Please allow up to 48 hours for tracking details to update.If tracking shows that your order was delivered but you cannot locate it, check with household members, neighbors, and your local delivery carrier before contacting us.

5. Incorrect or Incomplete Shipping AddressesCustomers are responsible for providing accurate and complete shipping information. If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.If you notice an address error, contact us as soon as possible at contact@pawvani.com . We cannot guarantee that address changes can be made after an order has been processed or shipped.

6. Lost, Stolen, or Damaged Packages Pawvani is not responsible for packages that are lost or stolen after the carrier confirms delivery. Please contact the shipping carrier directly to file a claim.If your package arrives damaged, contact us within 7 days of delivery at contact@pawvani.com . Include your order number and clear photos of the package and damaged items so we can review the issue.

7. International Orders and Customs International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping charge unless specifically stated.Customs processing may delay delivery. Pawvani is not responsible for packages delayed, refused, or held by customs.

8. Delayed or Missing Orders If your order has not arrived within the estimated delivery period, please contact us at contact@pawvani.com  with your order number.We will work with the shipping carrier to investigate the delay. Delivery times may be extended during holidays, severe weather, carrier disruptions, or other unforeseen events.

9. Order Changes and Cancellations We aim to process orders quickly. If you need to change or cancel an order, contact us as soon as possible at contact@pawvani.com . We cannot guarantee changes or cancellations after an order has been processed or shipped.

10. Contact Us For shipping questions, please contact:Pawvani
Email: contact@pawvani.com.